Management & Reception

The management of expectations is vital to the success of any organisation that intends to have a productive relationship with their customers. This module explores [...]

Caring for vulnerable customers is a cornerstone of customer and client care in modern corporate culture. How a company takes care of customers at a [...]

Whether engaging with co-workers, managers or customers, powerful communication skills will enable you to work more effectively and arrive at better outcomes, faster. This module [...]

Networking is an essential skill for individuals. This module explores the purpose and benefits of networking and offers a range of useful tips and techniques [...]

The induction process is an opportunity to welcome new employees, ensuring they have the knowledge and support required to succeed, and to develop an understanding [...]

It takes just a matter of seconds for someone to form an opinion of you and once formed this opinion can be particularly difficult to [...]

This module explores career development and the five career stages. We will look at the importance of goal setting and the creation of an effective [...]

Learning how to manage your personal finances brings many benefits as the ability to stay on top of bills means you can start to put [...]

Remote working has become increasingly common as organisations recognise the advantages of operating outside of the traditional office based roles, in favour of more flexible [...]

Focused on living in the present moment, mindfulness is a form of awareness which over time, and with a bit of practice, can improve an [...]

This module explores the reasons for collaboration in the workplace, the different types of collaboration and the key to successful collaboration, including establishing a strong [...]

As the person with the most to gain from your own development, you should take an active role in planning for it. This module encourages [...]