KRKA UK has announced the winners of its inaugural Veterinary Reception Team Hero Awards, celebrating the dedication, compassion and exceptional contributions of veterinary receptionists. This year, the top accolades went to Folly Vets in Pontypool, named Veterinary Reception Team of the Year and Heidi Bodily from Mounts Bay Vets in Penzance, crowned Veterinary Receptionist of the Year.
The team at Folly Vets stood out for their exemplary approach to customer service, demonstrating a deep care for both their clients and colleagues. Nicky Hart, Practice Manager at Folly Vets, expressed her pride, saying, “Our reception team is the heartbeat of the practice. They create lasting relationships with clients, often creating a level of trust that means clients ask for them by name. And they consistently go above and beyond for everyone they support. This award is a well-deserved recognition of their unwavering dedication and exceptional service.”
Heidi Bodily, described as empathetic, supportive and always willing to go the extra mile, shared her thoughts on winning the individual award, saying, “I’m incredibly grateful to receive this award. Being a receptionist means playing many roles – from supporting clients through difficult times and sharing their joy during happy moments, to ensuring the practice runs smoothly. Knowing that my contributions make a difference to others is the most rewarding part of the job and the Krka award is the icing on the cake.”
In addition to the main winners, runner-up awards were also introduced to reflect the exceptional quality of nominations. These went to Weeley Vets in Clacton-on-Sea and Hafren Veterinary Practice in Newtown, Wales, as well as Rebecca Hadley from Poplar Vets in London and Abbie Deabill from North Park Veterinary in North Tawton.
All winning entries received a trophy for their reception areas and gift vouchers to celebrate their success and hard work.
Linda Buckle, Brand Manager at Krka UK, highlighted the significance of the awards, saying, “The KRKA UK team was bowled over by the quality of the entries and the incredible feedback from veterinary practices. It was clear how much these awards meant to receptionists, who play such an integral role in practice life. Their compassion, professionalism, and dedication are fundamental to the success of veterinary practices, and we are thrilled to celebrate their achievements.”
The success of this year’s initiative has inspired KRKA UK to make the Veterinary Reception Team Hero Awards an annual event.
For more information, please contact KRKA UK by emailing info.uk@krka.biz
Leave a Reply