Know Your Customer

This module explores the different types of customer and the importance of meeting the customer’s needs, both stated and un-stated. We will look at ways in which you can get to know your potential customers and how you can inform them of your organisations products and services. The more information you know about your customers, the more able you’ll be to meet their needs and deliver a positive experience.

This short course is worth approximately 15 minutes of CE/CPD.

Use Code “WN10” to get 10% off the list price