Non Clinical
Dealing With Stress
OnlineStress is the result of being under a pressure that exceeds your ability to cope. This module looks at sources of stress and the behavioural [...]
Teamwork Bundle
OnlineBundles of modules are available at a 20% discount from list price. The Teamwork bundle includes: Dealing with Conflict Effective Delegation Effective Meetings Find Your Role Performance [...]
Interview Techniques Bundle
OnlineBundles of modules are available at a 20% discount from list price. The Interview techniques bundle includes: Appraisal Interviews Hiring Right First Time Tips for the Interviewee [...]
Project Management
OnlineThis module looks at the difference between project management and day-to-day management. Planning a project can often feel like a complex, overwhelming process. This module [...]
Impact And Influence
OnlineTwo of life’s most important skills are the ability to influence and have a positive impact on the people around you. This module explores a [...]
Handling Complaints
OnlineThis course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how [...]
Email Etiquette
OnlineThis module explores sending and replying to emails. We will break down the technical terms and explain the different functions associated with emailing. We will [...]
Effective Delegation
OnlineDelegation is vital to the success of a team. This module will explore the benefits of delegation, deciding what to delegate, planning and then briefing [...]
Confidence
OnlineYour confidence levels can suffer if you're uncertain about what’s expected of you, this module encourages you to use questioning techniques to clarify the situation. [...]
A Positive Perspective
OnlineA positive perspective allows us to perceive every situation in a proactive, productive light, focusing on positive outcomes instead of being weighed down by negativity. [...]
Time Management
OnlineThis module looks at the sources of time-based problems. Many things can make demands on your time and as those demands build so too will [...]
Mental Health
OnlineMental health affects everyone and should be treated the same way as physical health. As a manager it’s your responsibility to look out for the [...]
Winter Wellbeing
OnlineHow you feel, both physically and mentally, impacts not only your performance at work but your relationships too, with healthy employees being both more engaged [...]
Maintaining Existing Customers
OnlineThis module explores ‘moments of magic’ and how these ‘moments’ can generate return business. This involves providing great customer service and exceeding customer expectations. We [...]
Healthy Living
OnlineThis module explores the importance of a healthy diet, exercise and sleep and the influence each of these have on an individual’s health and wellbeing. [...]
Find Your Role
OnlineEveryone has a role to play in a team. Management theory identifies nine roles that are essential to the success of a team. This module [...]
Dealing with Conflict
OnlineThis module explores the reasons for conflict, how to handle it and most importantly how to resolve it. This short course is worth approximately 15 [...]
Effective Writing
OnlineWriting is an essential part of working life, but do you know how to write effectively? This module explores how to prepare for writing, how [...]