SQP's

Two of life’s most important skills are the ability to influence and have a positive impact on the people around you. This module explores a [...]

This course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how [...]

This module explores sending and replying to emails. We will break down the technical terms and explain the different functions associated with emailing. We will [...]

Delegation is vital to the success of a team. This module will explore the benefits of delegation, deciding what to delegate, planning and then briefing [...]

Your confidence levels can suffer if you're uncertain about what’s expected of you, this module encourages you to use questioning techniques to clarify the situation. [...]

A positive perspective allows us to perceive every situation in a proactive, productive light, focusing on positive outcomes instead of being weighed down by negativity. [...]

This module looks at the sources of time-based problems. Many things can make demands on your time and as those demands build so too will [...]

Mental health affects everyone and should be treated the same way as physical health. As a manager it’s your responsibility to look out for the [...]

How you feel, both physically and mentally, impacts not only your performance at work but your relationships too, with healthy employees being both more engaged [...]

This module explores ‘moments of magic’ and how these ‘moments’ can generate return business. This involves providing great customer service and exceeding customer expectations. We [...]

This module explores the importance of a healthy diet, exercise and sleep and the influence each of these have on an individual’s health and wellbeing. [...]

Everyone has a role to play in a team. Management theory identifies nine roles that are essential to the success of a team. This module [...]

This module explores the reasons for conflict, how to handle it and most importantly how to resolve it. This short course is worth approximately 15 [...]

Writing is an essential part of working life, but do you know how to write effectively? This module explores how to prepare for writing, how [...]

An appraisal interview presents an opportunity for appraisees to clarify anomalies in their job descriptions, review their performance and resolve work-related problems. This module explores [...]

An appraisal interview presents an opportunity for appraisees to clarify anomalies in their job descriptions, review their performance and resolve work-related problems. This module explores [...]

Whether planned or unplanned, short or long term, employee absence can affect productivity and morale at work. That’s why it’s so important for both the [...]

Diplomacy and tact are essential workplace skills which take time, patience and good judgement to develop as each person and situation is unique. By honing [...]