Management & Reception

This module explores using the telephone in the workplace and how to answer and make calls professionally. You won’t always have the knowledge or information [...]

This module looks at the four types of leader: directive, consultative, delegative and participative and the characteristics of each. We will explore the three areas [...]

Bundles of modules are available at a 20% discount from list price. The Management and leadership bundle includes: Coaching and Mentoring Developing Leadership Giving and Receiving Feedback [...]

The primary responsibility of a leader is to ensure their team achieves its task. This module will look at how to define the task and [...]

This module explores the different types of customer and the importance of meeting the customer’s needs, both stated and un-stated. We will look at ways [...]

To help interviewees prepare for the interview process, this module explores the different types of interview, offers suggestions on how to prepare for the interview, [...]

When you cultivate positive and supportive relationships, you are more likely to feel happy and fulfilled, however when relationships break down you may find yourself [...]

This component covers the following modules: Euthanasia: Mind-sets and Challenges Bond-Centred Euthanasia: The Vet Professional’s Guide Home Euthanasia and Other Scenarios Moving Towards Bond-Centred End-of-Life Care: [...]

Bundles of modules are available at a 20% discount from list price. The Workplace Well-being bundle includes: Ambiguity  Changing Behaviours Critical Thinking Curiosity  Empathy Everyday Energy Healthy [...]

Stress is the result of being under a pressure that exceeds your ability to cope. This module looks at sources of stress and the behavioural [...]

Bundles of modules are available at a 20% discount from list price. The Teamwork bundle includes: Dealing with Conflict Effective Delegation Effective Meetings Find Your Role Performance [...]

Bundles of modules are available at a 20% discount from list price. The Interview techniques bundle includes: Appraisal Interviews Hiring Right First Time Tips for the Interviewee [...]

This module looks at the difference between project management and day-to-day management. Planning a project can often feel like a complex, overwhelming process. This module [...]

Two of life’s most important skills are the ability to influence and have a positive impact on the people around you. This module explores a [...]

This course explores complaints and how they can help an organisation to improve and exceed customer expectations. We will look at types of complaints, how [...]

This module explores sending and replying to emails. We will break down the technical terms and explain the different functions associated with emailing. We will [...]

Delegation is vital to the success of a team. This module will explore the benefits of delegation, deciding what to delegate, planning and then briefing [...]